Privacy Policy | Cherry Orchard Therapy

Introduction

Your privacy is very important to us at Cherry Orchard Therapy. You can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given. Cherry Orchard Therapy adheres to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This privacy notice tells you what we do with your personal information from initial point of contact through to after your therapy has ended, including:

Why we are able to process your information and what purpose we are processing it for
Whether you have to provide it to us
How long we store it for
Whether there are other recipients of your personal information
Whether we intend to transfer it to another country,
Whether we do automated decision-making or profiling, and
Your data protection rights.

We are happy to chat through any questions you might have about our data protection policy and you can contact us via info@cherryorchardtherapy.com

‘Data controller’ is the term used to describe the person/organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is David, the Director of Cherry Orchard Therapy.

Cherry orchard Therapy is registered with the Information Commissioner’s Office, ZA549727.

Our postal address is: Cherry Orchard Therapy Ltd,

Office 1, 344 Croydon Road,

Beckenham, BR3 4EX

Our phone number is: 07426 810168

Our email address is: info@cherryorchardtherapy.com.

Our lawful basis for holding and using your personal information

The GDPR states that we must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which we are processing your data. We have explained these below:

If you have had therapy with us and it has now ended, we will use legitimate interest as our lawful basis for holding and using your personal information.

If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where it is necessary for the performance of our contract.

The GDPR also makes sure that we look after any sensitive personal information that you may disclose to us appropriately. This type of information is called ‘special category personal information’. The lawful basis for us processing any special categories of personal information is consent initially. We will then retain any counselling records in case of the need to reference them in the future (the official legal basis is to defend against potential legal claims).

How we use your information

Initial contact.

When you contact us with an enquiry about our counselling services we will collect information to help us satisfy your enquiry. This will include your name, email address, phone number and any information you give us about why you are seeking counselling. Alternatively, your GP or other health professional may send us your details when making a referral or a parent or trusted individual may give us your details when making an enquiry on your behalf.

If you decide not to proceed we will ensure all your personal data is deleted within 6 months. If you would like us to delete this information sooner, just let us know.

While you are accessing counselling.

Rest assured that everything you discuss with us is confidential. That confidentiality will only be broken if you disclose information regarding major criminal activity or information about serious risk to you or another person. We will always try to speak to you about this first, unless there are safeguarding issues that prevent this.

We will keep a record of your personal details to help the counselling services run smoothly. These details are securely stored electronically on a password protected computer and hardcopies are stored in a locked filing cabinet. This information is not shared with any third party.

We will keep written notes of each session, these are kept in a locked filing cabinet and are anonymised.

For security reasons we do not retain text messages for more than 18 months. If there is relevant information contained in a text message we will transfer this information to a password protected computer. Likewise, any email correspondence will be deleted after 18 months if it is not important. If necessary we will store copies of emails on a password protected computer.

After counselling has ended.

Once counselling has ended your records will be kept for 3 years from the end of our contact with each other and are then securely destroyed. If you want us to delete your information sooner than this, please tell us.

Third party recipients of personal data

We sometimes share personal data with third parties, for example, where we have contracted with a supplier to carry out specific tasks. In such cases we have carefully selected which partners we work with. We take great care to ensure that we have a contract with the third party that states what they are allowed to do with the data we share with them. We ensure that they do not use your information in any way other than the task for which they have been contracted.

Your rights

We try to be as open as we can be in terms of giving people access to their personal information. You have a right to ask us to delete your personal information, to limit how we use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that we hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.

If we do hold information about you we will:

give you a description of it and where it came from;
tell you why we are holding it, tell you how long we will store your data and how we made this decision;
tell you who it could be disclosed to;
let you have a copy of the information in an intelligible form.

You can also ask us at any time to correct any mistakes there may be in the personal information we hold about you.

To make a request for any personal information we may hold about you, please put the request in writing addressing it to info@cherryorchardtherapy.com.

If you have any complaint about how we handle your personal data please do not hesitate to get in touch with us by writing or emailing to the contact details given above. We would welcome any suggestions for improving our data protection procedures.

If you want to make a formal complaint about the way we have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

Data security

We take the security of the data we hold about you very seriously and as such we take every effort to make sure it is kept secure. All devices that we use are encrypted and password protected. All hard copies of your data are stored in locked filing cabinets and all session notes are fully anonymised.

Visitors to our website

When someone visits our website, we use a third party service, Wix to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Wix to make, any attempt to find out the identities of those visiting our website.

We use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit our website.

We use Wix so that we can continually improve our service to you, You can read Wix’s privacy notice here

https://www.wix.com/about/privacy

No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.

The type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect information

We collect such Non-personal and Personal Information for the following purposes:

To provide counselling services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owe, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

Like most websites we use cookies to help the site work more efficiently. For reference see bacp.co.uk/notices/cookies.

The cookies we utilise are:

XSRF-TOKEN - A cookie for fraud detection of calls

hs - A Security Cookie for Hive (legacy)

svSession - Session cookie for identification

If you wish to withdraw your consent

If you don’t want us to process your data anymore, please contact us at info@cherryorchardtherapy.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@cherryorchardtherapy.com or send us mail to:

Cherry Orchard Therapy Ltd

Office 1

344 Croydon Road

Beckenham

BR3 4EX